Morocco Explored January 2012 Terms and Conditions
LIABILITY
Morocco Explored SARL, Morocco Explored transport touristic infrastructure, or any one person who is in the employ of Morocco Explored SARL is not liable for personal injury (including death), accidents, theft or loss, damage, too much fun, or events beyond our control.
YOUR PERSONAL INFORMATION
Morocco Explored will never disclose personal information such as names, passport numbers, birth dates, addresses, telephone numbers, emails or website addresses, or any other personal information used to identify individuals, for the purpose and use of other parties for any reason. We solely use information for our own records to contact for lost or forgotten items, or for emergency matters while traveling in Morocco. Morocco Explored is not liable for any unlawful disclosure of any personal information obtained by or from outside sources.
PAYMENTS AND DEPOSITS
The central Bank Al Maghrib of Morocco will be used to convert all foreign currencies into dirhams, because all Morocco Explored tour and trek expenses are paid in dirhams, Morocco Explored will use dirhams as the base price for tours and treks. Read more about Payments and Deposits on FAQ's.
Your payment of a deposit confirms your agreement to Morocco Explored quoted price(s) and our Terms and Conditions. Any errors in a receipt amount is not binding, instead the agreed original quoted price will be the final amount paid upon any discrepancy.
Your deposit amount is good for any Morocco Explored tour or trek, any time, if you have to cancel your scheduled tour or trek, we will hold your deposit at full value indefinitely until you are able to rebook.
REBOOKING YOUR TOUR
Payments and deposits can be transferred towards rebooking with Morocco Explored anytime without further costs, fees or penalties; unless you change the itinerary, hotels, or number of travelers to the extent that it increases the cost of running your revised tour.
Any balance owing will be sent in writing by a numbered receipt, and is due payable on or before the first day of your tour.
ITINERARY CHANGES
Itinerary activities are flexible while your tour is underway if within reason concerning distance, fuel costs, time availability and additional costs. Any hotels Morocco Explored has pre-booked that are changed at your request after the tour starts may have a cancellation fee payable by you, to be determined by Morocco Explored based upon a situational basis ie: high season, price of hotel, number of people etc. as well as any extra cost for upgrading accommodation. Morocco Explored is not liable for your decision to cancel or change agreed itineraries resulting in extra costs.
REFUNDS
If for unforeseen circumstances Morocco Explored chooses to cancel a tour or trek, full payment will be refunded minus Paypal fees if applicable, and no other fees will be applied.
Otherwise refunds will be granted minus an administrative fee of $100. Canadian, plus any Paypal charges if applicable; plus any vehicle or hotel reservation fees that may be outstanding if cancellation is within 7 days before tour starts especially during high seasons – Easter, April, Christmas and New Years, October:
(a) if you cancel your,
(b) if you cancel your tour and we have verified another group or individual has paid a deposit to join your tour leaving a total of 4 or more on tour,
(c) if you cancel your tour and if all groups or individuals who separately joined your tour cancel as well,
(d) if your tour is cancelled because of events beyond your control: ie: natural, flights, political, etc.
(e) if you choose another tour option of a lesser price, and your payments and deposits will be applied to the cost of that tour.
No refund will be returned to you or any group or individual:
(a) if you leave the tour after it starts and before it is completed,
(b) if you cancel your tour before it begins and we have verified another group or individual has paid a deposit to join your tour leaving a total of 1, 2, or 3 on that tour.
If you invite others to join a tour, and then cancel that tour after others have joined, your payments will be used to cover the extra costs for running the tour with others who paid the reduced price for shared transport costs. There will be no extra costs or fees forwarded to the others who joined your tour.
COMPLAINTS
If you have a problem, please notify us as soon as possible so Morocco Explored can offer a solution to your problem. Please do not wait until you return home and then decide there was something you didn't like. Morocco Explored has contacts that can be reached by telephone from almost anywhere in Morocco (keep trying if you have connection problems, kasbah earthen walls, canyons and sand dunes are not friendly to telephone and internet connections). We’d also appreciate your comments in writing as well. Morocco Explored is not responsible for complaints made after your tour ends.
Refunds will be determined by Morocco Explored and honored only if it has been verified that Morocco Explored has failed to provide what has been described and understood as part of your itinerary, and is not at fault if failure is due to circumstances beyond our control or influence ie: weather, infrastructure failures, breakdowns of equipment or vehicles, or personal opinions about food, personalities, or comfort. Morocco Explored will also not be responsible after the fact if not notified by you in a timely fashion, and given the opportunity to remedy the situation.
Please remember Morocco is still developing, meaning infrastructures are lacking, fixing things takes time, travel is slow, activities stop running or change format and weather can send the best laid plans out the door. Morocco Explored will provide what is planned and offer alternatives when necessary, but please take into consideration the nature of the journey you are embarking on, and understand that a certain degree of flexibility might be required.
IMPORTANT THINGS YOU NEED TO KNOW . . .
Travel Insurance
Although Morocco Explored does not require it before you book with us, it's always a good precaution, and should be obtained before leaving your country of origin. Moroccan hospitals have limited diagnostic capability. Foreign run clinics are extensive, but can be expensive. Liability laws in Morocco follow the French model, where you are expected to insure yourself for any accidents. Buying travel insurance is recommended. World Nomads offers good extendable coverage and excellent service for medical and personal property.
Immunization
Morocco is generally free from pandemic disease, but your local travel clinic can best provide advice for updating which shots should be obtained at home before traveling anywhere. Some take several weeks or longer to be effective. Do not delay.
Passport
It’s recommended your passport be valid for 6 months after your first day of entry into Morocco.
Arrival and Departure
You’re fully responsible for your arrival and departure arrangements to and from Morocco, or if you decide to leave the tour early. However, you are welcome to arrive early or leave later, at your own expense. Morocco Explored can help arrange land transport or hotel stays in Morocco.
Finally . . . and last but definitely not least -
Thank you for booking with Morocco Explored!
For more information click on the icons across the top of this page.
FAQ's has important information about visiting Morocco.
Contact
info@moroccoexplored.com
Telephone to Morocco:
GSM: +212 66 770 5212
Telephone from Morocco:
GSM: 0 66 770 5212
Telephone Canada and voice mail:
+1 604 393 3715
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