Morocco Explored FAQ | Advice and information about visiting Morocco, Is Morocco safe?, tipping guides, money exchange, women travellers, food and alcohol, clothing, what to bring, accomodation.

Welcome to our Frequently Asked Questions

Q1: Is Morocco safe?
Morocco's economy is very dependent upon tourism and continues to be a favourite destination for Europeans (3rd favourite in France), and over 17,000 foreigners are registered (2007) homeowners in Marrakech alone. In recent years reforms have been put in place to make the visitors experience in Morocco as carefree as possible. All guides must be registered and trained. Tourist Police Offices are in every major city. Compared to Europe, the crime rate is very low, usually limited to petty thievery, most often on trains and buses. Aside from this, Moroccans are experts in talking you out of your money during bargaining with charm and a glass of mint tea; they are renouned for their hospitality. Please read more about women travelling in Morocco Q3 below.

The political situation is stable. Morocco has very strong diplomatic and trade associations with Europe, especially France; and increasingly the USA. Islamic extremism exists, but attacks are rare. In 2007 a major terrorist ring was captured in Casablanca. Most Moroccans practice a moderate form of Islam, and are sensitive to the plight of Palestine and Iraq.

Hassling tourists to buy tends to be a problem, and Moroccans are famous for their intimidation techniques. The best way to let them know you do not want to buy is to avoid the persons eyes and simply walk away, even if the person is blocking your way. A bit of humour here can go a long way!

Read more about safety and hassle travel tips on Lonely Planet.

For health and food related safety, please visit About Morocco.

Q2: What can I expect while touring Morocco?
Travelling in a foreign culture and developing country such as Morocco can be a delightfully rewarding and challenging experience. African cultures have much to teach those of us who come from the modern world, offering opportunities to combine enjoyment and understanding with learning new and ancient ways of living and survival.

Romantic meanderings aside, Moroccans work very hard to make visitors feel welcome and provide what you need, but patience and understanding is needed as well. It is a developing country, and modern amenities are still being built, or are non existant in many places outside the cities. Sometimes visitors expectations are not understood by a culture that has little or no direct experience of them, so instead you will receive an interpretation of your request. Life moves a lot slower than what Westerners are used to and this must be taken into consideration. Visitors can become frustrated when something is taking too much time. But life here is slow by nature, and things do get done eventually. It's best to approach Morocco with an appreciation of cultural differences, sounds, smells, language, expression, light, relaxing, enjoying and accepting. Remember laughter speaks the same language everywhere.

Can we invite you to join us and fall under the enchantment of Morocco? For Morocco Explored tour options click on Tours & Treks below.

Who is MOROCCO EXPLORED?

Q3: How are women treated in Morocco?
From the city of Marrakech, where almost anything goes, to the Saharan village where Moroccan women dress in black from head to toe and one eye showing, Morocco is a country of many contrasts. Foreign women can travel freely and it is quite safe, but you will always attract attention everywhere, most often to sell you something, or offer a "service" (especially in the big cities, take that offer as you may!). As Muslims, men should not touch a woman he doesn't know. If a foreign women wants respect, she should not tolerate his long handshake or his lingering hand on her arm or anywhere else. In contrast, on public transport the elderly and mothers are offered seats by young men, and respect is the norm. Dress conservatively to gain respect. Foreigners are treated with the duality of wonderful hospitality or as a chance for financial gain. The invitation to visit and have tea, or dine with a family is a treat and a memorable experience. But measure invitations with obligation! Traditions are strong and old ways still practiced. A good attitude and a sense of sharing and humour go a long way to breaking down preconceptions about you as a foreigner, and is always appreciated by Moroccans. For more about cultural differences, read 12 Good Things about Morocco. See also Q17 below about giving presents and gifts.

Read more about safety and hassle travel tips on Lonely Planet.

Q4: What should I bring on a camel trek?
Find out what to bring at About Morocco and Trekking. When we receive a deposit for a Desert Tour we send a list of what to bring and what to expect.

Q5: What kind of food do you provide for your tours? What about the safety of drinking water? Can I buy alcohol?
Click the link Food on About Morocco.

Q6: How do I pay for my tour in Morocco? Are travellers cheques accepted in many places? What credit cards are good to bring?
We require a deposit to start the reservation process. You're welcome to pay the balance owing in cash in Morocco, to Essalah Chabaoui, our transport manager. He will arrange with your driver (if he isn't Essalah), when and where to meet you enroute, if he cannot meet at your hotel before you depart for the tour. We accept cash payments in dirhams, euros, pounds or dollars.

We do not accept credit card payments in Morocco due to high taxation on foreign currency. If you need to pay the balance owing by credit card, we welcome payments of any amount online through www.Paypal.com . The 4% Paypal service charge will be added to the balance owing.
Payments can be sent to info@moroccoexplored.com

American Express and Thomas Cook travelers cheques are welcome in Morocco. Cash in Euros, US, Australian and Canadian dollars, and GBP Sterling are accepted at every money exchange. Change tellers are also located in some hotels.

Euros and dollars are always good in Morocco just about anywhere. You will save a lot of time bringing cash, doing away with relying on banks and long slow lineups or non-active cash machines to get dirhams. You can also use your bank debit card at bank machines in cities in Morocco. There will be a charge for overseas transactions from your bank and we advise travelers to take out large sums at a time. But first PLEASE CHECK that your bank doesn't charge huge transaction fees for overseas withdrawals; if not, bring your bank debit card to acquire cash just about anywhere. Also you must have only a 4 digit PIN #.

If you have registered with Visa for cash withdrawals, Visa cards are also accepted at bank machines (you must have only a 4 digit PIN #) and is accepted in the bigger shops and restaurants. Normally other credit cards are not accepted.

Moroccan Dirhams are a closed currency which means it is not bought or sold internationally, so it must be exchanged to foreign currency outside Morocco. We chose Canadian dollars (CAD) for our payments. You can buy dirhams in some foreign exchanges outside Morocco, but you should sell your dirhams before you leave Morocco, (at a lower rate than you bought them) because you cannot sell them outside the country. There is no black market in Morocco.

Convert Moroccan Dirhams to another currency.

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Q7: How much and who should I tip or give money to? How are guides trained? Which days will we need to hire drivers or guides? What about taxis?
Tipping is up to you… but please remember that if someone does you a service, they expect a tip. For instance if someone on the street shows you back to your hotel, you can give them 10 dirhams. Keeping spare coins in your pocket is a always good idea, and avoid digging through your wallet or purse. Its never a good idea to tip children for anything for any reason. Pedophilia is on the rise in Morocco, tipping encourages children to freely approach foreigners.

As for trekking each person may tip one extra days pay, that is 250 - 300 dirhams; or if you really enjoy your driver or guide, think about what they might deserve in your own country. Please tip when deserved!

All guides in Morocco must complete a two year Government training course and carry a certificate and badge that qualifies them as a professional guide.

Hired drivers are not allowed to act as official guides. They can help you and inform you on your journey, but cannot engage your services outside the car. He can however, help you find and hire a local (and better informed) guide if needed. Travelling with a hired driver and a guide is not practical, as guides tend to specialise ie: trekking, camels, city tours etc.

With 3 passenger petit taxis in the city, you can pay the tariff up to the next round number. Always negociate a price if the taxi is not using a meter, before you go anywhere.

Grand taxis run from town to town and have a set price per person up to 6 passengers. You can rent the car for yourself if you pay all 6 places. No tip is required.

Otherwise tipping 10-15% is the standard but as always it is up to you.

You also might consider that part of the social support system of Islam is to give alms to the poor. That said, you may want to assess how needy someone really is before tipping and give a few dirhams to elderly beggars on the street instead.

We discourage giving anything to children, no matter how needy they appear; it turns them into professional (and very persistant) beggars. See Q17 below.

Q8: Is it easy to get around without a guide?
Many people love to find their own way around the cities and Marrakech is wonderful to explore by foot. We suggest you bring a good guide book with you if this is what you want to do; Rough Guide or Time Out Marrakech guide is our choice for accuracy, good advice, great maps and cultural details. Lonely Planet is ever popular but reports from our clients claim it tends to be misleading.

Otherwise we can recommend guides who speak English. You might pay 250 dirhams per half day, 100 dirhams per hour. See also About Morocco.

Q9: What type of clothing is appropriate?
You can relax and wear whatever is familiar and comfortable on the street at home. Morocco is very tolerant and welcoming to visitors, you are not expected to act or look like a Moroccan. Hiking shorts and t-shirts are fine for men. For women it is a good idea to bring a scarf to cover bare shoulders in the rural villages. Shorts are not really acceptable for men or women unless they are below knee length.

If you choose to dress with skin showing, the rural people are basically embarrassed by this, and will react with a muffled laugh or cover their eyes. City dwellers often dress as we do.

Q10: On the overnight camel trek, will sleeping bags and sheets will be provided?
Warm blankets and sheets are provided, but winter nights (November to early March) can be very cold in the desert and is nice to have a warm sleeping bag. We provide some sleeping bags, but these are in limited supply. In high season (Christmas and New Years) visitors might consider bringing their own if possible.

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Q11: How do I reserve a tour? What does a tour with Morocco Explored cost? What about cancellations? Do you have references?
Reservations, cancellations and all booking policies can be found on Book a Tour. We have camel treks with 3, 4, and 5 day desert tours, and one day tours from Marrakech. Custom tours are priced individually from 2 or more persons on board.

You are welcome to contact recent clients who kindly offered references for Morocco Explored. Throughout the website you can click directly on Booking and Payments for all payment information.

Q12: What kind of accommodation do you use?
The desert bivouac is quite comfortable with matresses and sheets and blankets, and carpeted tents.

Otherwise we use 3, 4, or 5 star level hotels or medina riads, and desert auberge (small country inns).

Hotel stays include breakfast and many include dinner. You will stay in traditional mud kasbahs style buildings, many with wood burning fireplaces and air conditioning, with salons or roof terraces for taking meals and relaxing. They are very charming and comfortable, but tend to be cold in the winter. In Marrakech, Essaouira and Fes we use small hotels renovated from old Merchant houses - riads in the old medina. In Casablanca we use a small modern hotel downtown.

We send hotel details once a deposit is received and booking confirmation is sent to us from the hotel.

Q13: Do I need travel insurance?
Travel insurance should be obtained before leaving your country of origin, but we do not force anyone to purchase it. Local hospitals have limited diagnostic capability. Foreign clinics can be expensive, evacuation can cost thousands, luggage can disappear, so insurance is a good idea. We recommend World Nomads for good deals and excellent service for medical and personal property insurance while travelling. Read some true claim stories, very entertaining!

Q14: Do you employ local people?
Yes! We hire Moroccan muleteers, camel handlers, drivers, guides, and hoteliers, and have forged multiple relationships that translate into employment for many families. Sometimes it is not possible to guarantee a driver who speaks English - especially with late bookings in high season, as they are in high demand. Most riads in Marrakech are run by Europeans, but we use a small riad owned and run by a Moroccan family. Morocco Explored only employs one foreigner, the rest are Moroccans living and working in Morocco.

Q15: Do you ensure that local people are given a fair price for their work?
Local people are sometimes badly paid. For example a porter or a muleteer with a mule receives the Morocco Tourism Ministry recommended minimum. We strive to pay higher than this. Also your tip is important to support their livelyhood. Please tip when deserved!

Q16: Are local people whose villages and homes are visited happy about tourism?
People are happy to have visitors because tourism helps support the local economy with cash, spreading wealth from small local artisans (often women), shopkeepers, cafes, guides (often young men supporting their family) and beyond. Many rural economies are still based on the barter system.

Q17: What is your recommendation about giving money or presents?
We don't recommend clients give gifts, money or sweets (bonbons) to anyone - especially children - without good reason i.e. when visiting a family, or appreciation for a service rendered. Pedophilia is on the rise in Morocco, especially Marrakech and tipping encourages children to freely approach foreigners. For donations we recommend supplies to schools (not cash) and medical supplies to community development projects. We can help visitors buy supplies and distribute to needy and remote areas - but please let us know if you wish to do this ahead of time. Trekking guides and muleteers often appreciate practical outdoor clothing. We particularly recommend clients give a more helpful gift to consider important development projects such as JustGiving Morocco.

Q18: Do your guides have knowledge of local languages/dialects?
Our mountain guides know local Berber languages and Arabic, as well as French and English, and often some German, Japanese, Dutch and Spanish as well.

Q19: Do your guides allow clients to buy illegal artefacts or animal products?
We try to inform our guides to avoid any illegal occurrences as outlined in the Geneva Convention for acquiring cultural property or endangered species. As well we strongly discourage anyone from purchasing anything that compromises the wild population of plants or animals in Morocco.

Q20: Do you try to minimise any impact on the environment?
Click the links Environment on About Morocco and "Get Dirty with Me" a call for action to clean plastic garbage from Morocco's deserts and rivers.

Q21: What is a Kasbah?
In Morocco you will see kasbahs and ksours throughout the Atlas mountains and the desert. A kasbah is a mud and straw fortified structure that would have been typically inhabited by a sultan and his wives and their extended family; ksours (also called kasbah's) are fortified dwellings that sometimes house 100's of families, and their livestock.

We have a lot more information on About Morocco.

For More Information

info@moroccoexplored.com

Telephone Morocco:
GSM: +212 66 770 5212

Telephone inside Morocco:
GSM: 0 66 770 5212

Telephone Canada and voice mail:
+1 604 393 3715 (Pacific time)

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